Case Study
Client Details:
Client Name:
BNK DESIGN BUILD PVT LTD
Industry:
Interior Designing Industry
ZOHO Products Involved:
TechMagify Services Taken:
1. Consulting 2. Configuration 3.Development
4. Integration 5.Support
Overview
The BNK Group is one of India’s leading Architecture and Interior Design firms with offices in India and Dubai for delivering high-end luxury residential, commercial, and hospitality projects. The company needed a flexible system to capture attendance for staff working from offices, outdoor sites, and fully deputed project locations. Their biometric-based setup could not reliably record attendance for mobile and site-based employees, causing manual work and inaccuracies in Loss of Pay (LOP) days.
Tech Magify LLP, a Zoho Authorized Partner, was engaged to streamline their processes using Zoho People.
Executive Summary
The BNK Group is a leading interior design company operating across India and the UAE, handling end-to-end design and execution for premium residential and commercial projects. The workforce structure includes office staff, site engineers, and team members deputed full time at project locations.
With geographically distributed offices and project sites, BNK required a unified HR system capable of handling multiple locations, time-off policies, and complex attendance scenarios. The earlier biometric-only setup did not support employees who moved between office and sites, leading to inconsistent data and manual reconciliation.
The BNK Group positions itself as a design house that values precision and professionalism, and it wanted its people processes—especially attendance and leave management—to match the same standard of reliability and transparency.
Problem Statement & Key Challenges
Problem Statement & Key Challenges
- BNK had offices in India and the UAE, with employees frequently moving between offices and various project sites.
- Attendance was tied mainly to office-based biometric systems, making it difficult to track staff who were on outdoor duty or fully deputed to site locations.
- HR and finance teams struggled to compute accurate Loss of Pay (LOP) days because they had to manually reconcile attendance, approved leaves, and holidays declared separately for each location.
- Higher management often had to intervene to clear attendance disputes, approve exceptions, and verify LOP, which consumed valuable time and delayed payroll finalization.
Evaluation of the Problem
Evaluation of the Problem
- TechMagify interacted with HR, project managers, and administration teams to understand attendance patterns for office-based and site-based staff.
- The assessment highlighted gaps in capturing attendance outside the office, handling multiple locations and holiday calendars, and applying a consistent, rules-based LOP calculation.
- It was clear that BNK needed a cloud-based HR system that could support web and mobile check-in/check-out, location-wise configurations, and automated calculation of LOP integrated with leave and attendance data.
Proposed Solutions
Proposed Solutions
- TechMagify recommended Zoho People as the central HR platform for attendance, leave, and holiday management across India and UAE offices.
- Zoho People’s cloud and mobile capabilities were configured to allow employees to mark attendance from office, project sites, or while on outdoor duty, with options such as web check-in, mobile app check-in, and geo-based validations where required.
- Attendance and leave modules were tightly integrated so that approved leaves, half-days, and late/early rules flowed directly into the attendance summary used for LOP calculation.
- Separate location-based holiday calendars were set up for Indian and UAE offices to ensure that local holidays were correctly accounted for in attendance and LOP calculations.
- Role-based access and approval workflows were implemented so that line managers and HR could approve attendance regularizations and leave requests, while higher management received only consolidated dashboards and exception reports.
Implementation
Implementation
- The implementation involved configuring Zoho People’s organization structure, locations (India and UAE), shifts, and holiday calendars.
- TechMagify integrated existing biometric data where applicable and enabled web/mobile attendance options to ensure all categories of staff—office-based, outdoor, and fully deputed—could reliably mark their presence.
- Leave types, policies, and LOP rules were modeled to match BNK’s HR policies, including how leaves, holidays, and unpaid days affect payroll.
- Training sessions were conducted for HR, managers, and employees to ensure smooth adoption, including guidance on using the mobile app for site attendance and submitting regularizations when necessary.
Results
Results
- BNK achieved accurate, unified attendance tracking for all employees, regardless of whether they worked from the office, moved between sites, or were fully deputed to project locations.
- Automated integration of attendance, leaves, and holiday calendars enabled consistent LOP calculations, significantly reducing manual reconciliations and errors.
- Higher management’s involvement in daily attendance and leave issues dropped, as managers and HR could handle approvals through defined workflows, and dashboards gave leadership a clear overview without operational micromanagement.
- The HR team reported faster payroll processing and improved transparency, with employees able to view their own attendance and leave records in Zoho People.
